Which health facility should someone in Timor-Leste use for a non-emergency illness?

Start at the nearest Health Post or Community Health Centre when the condition does not require hospital care. Staff can provide primary care or refer the patient to a higher level when examination, equipment or treatment exceeds local capacity.

How are emergency referrals handled in Timor-Leste's public health system?

Health facilities use triage and the Ministry of Health ambulance and patient-transfer system where available. Difficult terrain, road gaps and distance can require road, sea, air or other transport, and the health system may refer patients abroad when suitable specialist or tertiary care is unavailable in Timor-Leste.

What costs can still arise when using public health services in Timor-Leste?

Public consultations and hospital beds are generally provided without a bill, subject to state capacity and applicable law. Transport, accommodation, food, lost working time and private purchases of unavailable medicines can still create significant costs.

What rights apply to a patient receiving health care in Timor-Leste?

Patients can generally choose among available services, consent to or refuse care within legal limits, receive information about their condition and alternatives, and expect privacy, confidentiality and humane treatment. They can also raise complaints or protests, while facility rules and special decision-making rules for minors still apply.

How does Timor-Leste provide follow-up after hospital treatment?

Hospitals are expected to refer patients back to Community Health Centres for continuing care. Primary-care teams support chronic disease follow-up, tuberculosis and HIV services, postnatal care, mental-health care and monitoring through national health information systems.

Health in Timor-Leste

Timor-Leste has a universal National Health Service that provides prevention, examination, treatment, medicines, emergency care and follow-up through public facilities. Health care is primarily organized around primary health care, with Health Posts and Community Health Centres linked to regional, referral and national hospitals. Public consultations and hospital beds are generally provided without a bill, although transport, accommodation, medicines unavailable in the system and lost working time can still create costs.

Tip

Use the nearest Health Post or Community Health Centre for routine care, prevention and ongoing treatment, and accept referral when local staff, equipment or medicines are insufficient. Public care may not produce a direct bill, but transport, accommodation, food, lost working time and private medicine purchases can still determine whether treatment is realistically affordable. Plan the care pathway, medicine supply and follow-up together, especially when distance or specialist treatment is involved.

byMaria&Jose

The Ministry of Health manages the national system, while Municipal Health Services and municipal authorities implement services locally. Health Posts and Community Health Centres provide the first level of care, including routine consultations, immunization, reproductive health, antenatal care, nutrition support, mental health services and prevention for conditions such as diabetes and hypertension. Community outreach through SISCa, home visits and other local activities extends services beyond fixed facilities. Routine vaccinations are generally free at Health Posts and Community Health Centres. Girls aged 11 to 14 can receive HPV vaccination through schools, health facilities and outreach. The school-based primary health-care package screens pupils in grades 1 to 9 for growth and body mass index, vision, hearing, skin and oral health, then links them with the nearest health centre when follow-up is needed. Screening does not itself provide immediate treatment. The usual care pathway leads from a Health Post to a Community Health Centre and then to a regional or referral hospital when the case requires more staff, equipment or inpatient care. Community Health Centre level 1 has four beds, observation for less than 24 hours and emergency services. Level 2 can have up to 20 beds and provides emergency care. Level 3 has about 30 beds and can provide adult, paediatric and maternity care, emergency observation and inpatient treatment with resident specialists. Hospital Nacional Guido Valadares in Dili provides national and specialist referral capacity. The Ministry of Health ambulance and patient-transfer system supports referrals, but difficult terrain, poor roads and transport shortages can require road, sea, air or other alternative transport. Timor-Leste may refer patients abroad, particularly to Indonesia, Malaysia, Australia or Singapore, when the country lacks the required tertiary or specialist capacity. No reliable nationwide waiting-time standard has been established in the available evidence. Medicines are supplied through SAMES, the public agency responsible for pharmaceutical and medical-equipment procurement and distribution. The 2025 Essential Medicines List assigns medicines to Health Post levels 1 and 2, Community Health Centre levels 1, 2 and 3, hospitals and Hospital Nacional Guido Valadares. Specialist-restricted medicines require an appropriate prescription and access to a higher level of care. Supply gaps can nevertheless lead to private purchases or travel to find medicines. Public access does not depend on a documented insurance or membership requirement, but distance, staffing shortages, organization, medicine availability and equipment shortages can limit practical access. Hospitals are expected to refer patients back to Community Health Centres for continuing care. Primary-care services use protocols for diabetes and hypertension, while tuberculosis and HIV services operate across the health network. Antiretroviral treatment is decentralized, and GeneXpert testing is available in all municipalities according to 2025 monitoring. The system prioritizes postnatal care within the first two weeks after birth. The Integrated Case-Based Electronic Surveillance System and the Timor-Leste Health Information System support case tracking, contact tracing, monitoring and follow-up. Non-specialist health workers also use the mhGAP approach for mental-health care. Patients have the right to choose among available services within organizational limits, consent to or refuse care subject to rules for minors and people who cannot legally make the decision, and receive humane, timely and professionally appropriate treatment. They should receive information about their condition, alternatives and progress, with privacy and confidentiality protected. Religious assistance may be available, and patients can raise complaints or protests. Patients must respect other people's rights, follow facility rules, cooperate with health professionals and pay any applicable charges. The public system is designed to be universal, decentralized and participatory, but availability and quality can differ substantially between municipalities and remote sucos.