How can someone resolve a telephone or internet communication problem in Malta?

The customer should first complain to the telephone or internet provider. If the provider does not resolve the issue, the customer can submit the MCA Complaint Form; matters outside the MCA's legal powers may go to mediation or another responsible body.

What Maltese Sign Language communication support is available in Malta?

Aġenzija Sapport arranges interpretation between Maltese Sign Language and Maltese or English for everyday, educational, workplace, health, legal, court and leisure settings. Requests can be made by email, telephone or SMS, while fees are not stated in the available information.

How can someone complain about an unresolved communication problem with a Maltese public entity in Malta?

The person should normally contact the public entity first and keep its response or evidence that no adequate response arrived. An unresolved complaint can then be submitted to the Ombudsman online, by email, by post or in person with identification and supporting documents.

Which number provides emergency communication assistance in Malta?

112 is Malta's emergency number and is handled under the responsibility of the Commissioner of Police. Emergency communication should be accessible on an equivalent basis to people with disabilities.

Communication in Malta

Q: Which communication channel can someone use to access government services in Malta?

Servizz.gov provides government information, applications, appointments, reports, complaints and suggestions through face-to-face services, telephone, the internet and Maltapps. It operates 26 service locations, and an eID application can be made through Servizz.gov or Identità.

Q: What should someone do about a damaged or undelivered postal item in Malta?

The sender or recipient should first contact MaltaPost Customer Care by email, telephone, in person or by post. An international postal enquiry can be opened for up to six months after posting, with possible further escalation to the Consumer and Competition Division or the MCA.

Communication in Malta commonly uses Maltese and English. Maltese is Malta's national language and one of its official languages, while English is also official and code-switching is common. Maltese Sign Language (LSM, Lingwa tas-Sinjali Maltija) has been an official language since 2016. Telephone, postal, digital-government and public-authority communication each have different providers, complaint channels and accessibility arrangements.

Tip

Choose the communication channel in Malta according to the problem and the responsible provider or institution. Keep written records, start with the first responsible contact, and escalate only when that contact has not resolved the issue or cannot handle it. Arrange LSM interpretation or another suitable support early when language or accessibility creates a barrier.

byEmma&Luca

The Kunsill Nazzjonali tal-Ilsien Malti supports Maltese language policy. The Kunsill għal-Lingwa tas-Sinjali Maltija protects and develops Maltese Sign Language. In everyday communication, people may choose Maltese or English according to context and preference, and Maltese English, code-switching and code-mixing are common. The Malta Communications Authority (MCA) regulates fixed and mobile telephone services, internet services, television distribution and postal services. A telephone or internet complaint normally starts with the provider. If the provider does not resolve it, the customer can submit the MCA Complaint Form. The MCA acts within its legal powers; other matters may require mediation or referral elsewhere. Telecommunications users have rights to core contract information, straightforward cancellation and provider switching with number portability. Compensation may apply when a provider falls below an applicable service-quality standard. The emergency number in Malta is 112, under the responsibility of the Commissioner of Police. Emergency calls should be handled quickly and effectively, with equivalent access for people with disabilities. 116 services are generally available without advance registration, time limits or a payment requirement. MaltaPost p.l.c. provides the universal postal service and other local and international services. Collection and delivery take place six days a week in Malta and Gozo. A sender needs a correct address, permitted contents, suitable packaging and any required customs documents. For non-delivery or damage, the first contact is MaltaPost Customer Care by email, telephone, in person or by post. An international postal enquiry can be opened for up to six months after the item was posted; further escalation may involve the Consumer and Competition Division or the MCA. Servizz.gov is the central practical access point for government services in Malta. It provides information, applications, appointments, reports, complaints and suggestions through face-to-face services, telephone, the internet and Maltapps. It operates 26 service locations. An eID is available to Maltese citizens and eResidence holders aged 14 or older. Applications can be made through Servizz.gov or Identità; the supplied service timings indicate about one day for submission, five days for review and ten days for the activation email. No cost is stated in the available information. The MCA is Malta's Digital Services Coordinator under the Digital Services Act (DSA). A DSA complaint concerns suspected non-compliance by an online provider. Content removal or account suspension is primarily handled through the provider's own process, with alternative dispute resolution or mediation available in some cases. Illegal content may also require contact with the competent authority or the police. Aġenzija Sapport provides Maltese Sign Language interpretation between LSM and Maltese or English for everyday life, education, work, health, legal and court matters, and leisure. Booking is available by email, telephone or SMS, but fees are not stated in the available information. An accessibility complaint about a public website can be sent to the MCA; general access is available, with an indicated assessment time of about seven days and service completion time of about 30 days. The Ombudsman independently and free of charge examines unresolved complaints about government and public entities. A complainant normally contacts the relevant entity first or waits for an absent or inadequate response, then submits the complaint online, by email, by post or in person with identification and supporting evidence. Malta has no single general office for all communication conflicts. Language choice, clarification, written confirmation and interpretation often resolve everyday misunderstandings, while formal escalation follows the service involved. Telephone or internet issues go from the provider to the MCA, postal issues go from MaltaPost to the MCA or Consumer and Competition Division, public-service complaints go from the relevant public entity or Servizz.gov to the Ombudsman, and accessibility matters may involve the MCA, CRPD or Aġenzija Sapport.