Shopping in Luxembourg

Shopping choices in Luxembourg include groceries, personal and household products, clothing, technology, online purchases and everyday services. Food itself belongs to a separate subject, but comparing pack sizes, bulk goods and unit prices is part of the shopping decision. Laundry products may show a price per washing unit, while bulk products generally show a price per kilogram, litre, metre, square metre or cubic metre. Retailers must display prices clearly, legibly and in euros, including VAT and other taxes. A product normally has both its selling price and its price per unit of measure. When a retailer advertises a discount, the comparison must use the lowest price applied during at least the previous 30 days. Local chain rankings and city-specific shopping patterns are not established by the available national evidence, so the product, price, seller and purchase conditions provide the more reliable basis for comparison. The maximum opening hours since 19 June 2026 are generally 05:00 to 21:00 from Monday to Friday and 05:00 to 19:00 on Saturdays, Sundays and public holidays. Shops may close earlier on 22 June, 24 December and 31 December, when the general maximum is 18:00. Exceptions include 24-hour sales for certain product groups and one or two notified 24-hour days per year; collective or sector agreements can also affect opening arrangements. A change-of-mind return is different from a defect complaint. For an in-store clothing purchase, the shop generally does not have to offer an exchange or refund when the item is not defective; the retailer may provide this voluntarily. Sale items retain the same two-year legal guarantee of conformity. If the buyer knowingly accepts a defect, the defect and the buyer's acceptance should be recorded in writing with the buyer's countersignature. The legal guarantee of conformity requires goods to match the contract and function as reasonably expected. For goods and supplied digital content, it generally lasts two years from delivery or supply. A defect appearing during the first 12 months is generally presumed to have existed at delivery; during months 13 to 24, the consumer may need to prove that it was already present. Repair or replacement must be free and take place within a reasonable time without major inconvenience. If that does not resolve the problem, a price reduction or termination of the contract may become available. Continuous digital services follow the contract period, and required updates must be supplied; the consumer must install them correctly. A commercial warranty is optional and its terms should be provided on a durable medium in German or French. Online purchases usually provide a right of withdrawal for at least 14 calendar days, counted from physical receipt for goods or from conclusion of the contract where applicable. The consumer must notify the seller within that period and normally return the goods within 14 days. The seller generally refunds within 14 days after receiving the withdrawal notice, but may wait until the goods or proof of dispatch arrives. The consumer pays return costs unless the seller accepts them or failed to provide the required information. Exceptions include personalised goods, rapidly perishable goods, unsealed hygiene products, opened software or media, and date-bound services. Opening a sealed hygiene product can therefore remove the withdrawal right. For online orders, check the seller's identity and physical address, contact phone number, product features, full tax-inclusive price, delivery and payment conditions, guarantee, after-sales service and withdrawal information. The seller must confirm the contract on a durable medium. Delivery should generally occur within 30 days unless another period was agreed. Marketplaces also require checks of the actual seller, legal notice, terms, delivery limits, accepted payment methods and whether reviews are verified. Orders from outside the European Union can add customs duties and taxes and may be harder to enforce. Cards and secure card or wallet payments can provide better evidence and possible chargeback options than a bank transfer to an unknown seller. A mobile wallet should have its own authentication. An electronic order must clearly indicate that placing it creates a payment obligation. Suspected scams can be reported to the Police. ILNAS handles market surveillance for dangerous non-food products, while unfair commercial practices can be reported to the Direction de la protection des consommateurs. Keep the order, invoice, payment record, seller messages and photographs of a defect. Contact the seller first in writing. The Union Luxembourgeoise des Consommateurs (ULC) can provide advice and complaint support. CEC Luxembourg assists with disputes involving traders in another EU country. For a trader established in Luxembourg, the Médiateur de la consommation offers a free, voluntary and confidential procedure after direct contact with the trader. Submissions are accepted in Luxembourgish, French, English or German, and the procedure can take up to 90 days after the file is complete; access to court remains available. Reuse and repair cafés are locally available, but repair incentives remain fragmented. A national repair bonus was still subject to feasibility work in the latest official evidence, and Bill 8762 had remained a parliamentary project in June and July 2026. Expanded manufacturer repair duties should therefore not be treated as confirmed current Luxembourg law. Claims that products are green must have concrete, verifiable support. Repairability, durability, software updates, spare parts and delivery options are increasingly useful comparison points.