How can I complain about a mobile or internet communication service in Dominica?

Contact the provider first and keep the complaint and response. If the issue is not resolved, submit it to the National Telecommunications Regulatory Commission (NTRC) through its complaint form, at 20 Cork Street, Roseau, by telephone at (767) 440-0627, 275-0627 or 616-0627, or by email at secretariat@ntrc.dm.

Which communication channels can I use to contact a government agency in Dominica?

Use the Government of Dominica portal for agency directories, forms, ePayment, Tax eFiling, ePortal and Webmail, or contact the relevant agency directly using the directory. The citizen contact centre is available by telephone at +1 767 266 3000 or 3500.

Which emergency communication numbers should I keep for Dominica?

Published information conflicts between 999 and a historical 911 reference, so verify the current emergency number locally. Keep direct alternatives as well: police +1 767 266 5100, fire and ambulance +1 767 266 4400, hospital +1 767 266 2000, and the Office of Disaster Management at +1 767 266 4411 or 4412.

What communication support is available for a disability in Dominica?

Support can include ICT assistance, Braille instruction, sign-language courses, Dial-A-Ride and assistive equipment or software through relevant local services and the NTRC Universal Service Fund. There is no verified universal public entitlement to an interpreter or captioning, so request the specific accommodation from the agency or DAPD in advance.

How can I send a postal communication or parcel from Dominica?

Use the General Post Office on Dame Mary Eugenia Charles Boulevard in Roseau or branches in Marigot and Portsmouth, which provide services including Parcel Post, Sorting and Express Mail. Check the destination, tariff, opening hours and delivery conditions at the counter because current official information did not establish a complete tariff or hours list.

Communication in Dominica

Communication in Dominica uses English for administration, while Kwéyòl, also called French Patois, and Kokoy are used in daily life. Mobile networks, internet providers, postal services, government portals and direct agency contacts provide the main formal channels. Coverage, prices, accessibility and emergency contact information can vary, so written confirmation and alternative contact methods are often useful.

Tip

Use a mixed communication plan in Dominica: choose the channel according to urgency, need for proof, accessibility and whether the recipient accepts electronic communication. For high-consequence matters, combine a direct call with written confirmation and retain the evidence. Verify emergency numbers, provider availability, postal conditions and current prices instead of relying on one channel or an old contact detail.

byAaliyah&Andre

Administrative communication in Dominica is conducted in English. Kwéyòl, also called French Patois, is widely used, and Kokoy is especially used in the northeast. Clear English helps with formal matters; confirm names, numbers and addresses in writing when a misunderstanding could cause a delay or wrong delivery. Telephone numbers use the country code and numbering code +1 767. Public mobile services are licensed for Cable & Wireless Dominica, trading as FLOW, and DIGICEL Dominica. Licensed fixed-line and internet providers include SAT Telecommunications, Marpin 2K4, Green Dot Dominica and EPIC Communications. The National Telecommunications Regulatory Commission (NTRC) regulates licensing, numbering, equipment approval and complaints. A service complaint normally starts with the provider and can then be submitted to the NTRC at 20 Cork Street, Roseau, using its complaint form, by telephone at (767) 440-0627, 275-0627 or 616-0627, or by email at secretariat@ntrc.dm. The Telecommunications Act 2000 protects the confidentiality of messages and subscriber data. Disclosure generally requires consent, a court order or another legal exception. Keep SMS messages, emails, screenshots, call logs and timestamps when a dispute, threat or suspected interception needs to be documented. The Universal Service Fund supports communication access in underserved areas through broadband projects, Community Access Points, community Wi-Fi and assistive software or equipment. The Net4All offer provides 10 Mbps service for XCD 10 per month for an initial one-year period when all eligibility conditions are met, including household income below XCD 2,500, a support need and being a parent or guardian of a student. Provider availability must still be confirmed. Listed Digicel prepaid options are XCD 8 for one day, XCD 18 for three days, XCD 40 for seven days, XCD 70 for fourteen days and XCD 120 for thirty days. Listed fibre plans are 250 Mbps for XCD 140, 350 Mbps for XCD 195 and 500 Mbps for XCD 230, including tax. Prices, coverage and plan conditions can change. The General Post Office is on Dame Mary Eugenia Charles Boulevard in Roseau. Branches operate in Marigot and Portsmouth, and services include Parcel Post, Sorting and Express Mail. Current official information did not establish a reliable nationwide tariff or opening-hours list. A Colissimo international service indication gives approximately six days, without tracking or Saturday delivery; check the destination and service at the counter before dispatch. Government communication is also available through the Government of Dominica portal, which provides an agency directory, forms, ePayment, Tax eFiling, ePortal and Webmail. The citizen contact centre can be reached at cscentre@dominica.gov.dm or +1 767 266 3000 and +1 767 266 3500. Government Information Service updates are published at news.gov.dm. Electronic Transactions Act 2013 provisions recognize electronic records in specified legal contexts, but an agency may not automatically accept every electronic submission or payment. Keep paper copies and proof of submission until the responsible agency confirms acceptance. Use the Government Directory for agency-specific telephone numbers and email addresses. The ICT Unit can be reached at +1 767 266 5241, and the Government Information Service at +1 767 266 3222. Published emergency information is inconsistent: current tourism and United Kingdom guidance lists 999 for police, fire and ambulance, while a historical 2016 Government Information Service report referred to a 911 launch. Verify the applicable number locally and store direct contacts as alternatives: police +1 767 266 5100, fire and ambulance +1 767 266 4400, hospital +1 767 266 2000, and the Office of Disaster Management at +1 767 266 4411 or 4412. Accessibility support is fragmented rather than covered by one verified universal interpreter or captioning entitlement. DAPD is a local disability-support specialist, while available measures include ICT support, Braille instruction, sign-language courses and Dial-A-Ride. The NTRC Universal Service Fund can support assistive equipment or software. Building regulations expect accessible public buildings, including post offices, but published tariffs and response times for accessibility support were not identified. Ask the responsible agency or DAPD for an accommodation before an appointment and describe the required format clearly. For telecom service problems, contact the provider and then the NTRC. Suspected unlawful disclosure or interception may require provider contact, an NTRC complaint and legal advice. Threats, fraud, harassment and cyber-risk should be reported to the police or the Criminal Investigations Department; no verified dedicated online cybercrime form was identified. Preserve evidence and use emergency or direct numbers when there is immediate danger.