Communication in Andorra

Catalan is the default language for communication with public authorities, health and social services, regulated professions, associations, companies and shops in Andorra. People may communicate orally and in writing in Catalan with these bodies, both in person and through electronic channels. Documents sent to authorities should generally be in Catalan, although an exemption may apply when using Catalan would create a reasonable difficulty. Public documents and publicly supplied electronic devices should use Catalan. Spanish and French are widely used alternatives, while English is used mainly in tourism. Tourism offices may use the language needed for understanding. Hotels, restaurants, bars and cafés must be able to provide service in Catalan. Tourism and consumer forms may be available in Catalan, Spanish, French and English. When a conversation becomes unclear, speaking more slowly, changing channels or requesting written confirmation can reduce misunderstandings. Andorra Telecom provides the main telephone services. The country code is +376, and mobile users can choose prepaid service, a contract or an eSIM. An Andorran data eSIM provides a separate data connection while the main telephone number remains active. Listed options include 3 GB for one day at 4.95 EUR, 20 GB for three days at 6.95 EUR, unlimited data for seven days at 19.95 EUR and unlimited data for fifteen days at 39.95 EUR. A compatible device, a QR code or eSIM profile and activation on the Andorran network are required. Users of foreign providers should check roaming conditions before arrival. Andorra Telecom customer service is available at 115 from an Andorran number or +376 301 115 from abroad, from 8:00 to 23:00. Loss or theft can be reported around the clock. Directory assistance at 111 costs 2 EUR for connection plus 0.26 EUR per minute. Fixed-line plans include 3,000 national fixed-line minutes; further calls cost 0.03 EUR per minute, and national mobile calls cost 0.11 EUR per minute. Emergency numbers are 110 for police, 112 for general emergencies, 116 for medical emergencies and 118 for firefighters. The Govern portal and e-TRAMITS provide digital contact with the administration. Since 2024, citizen and business procedures have been available electronically. Govern information offices and the seven Comuns provide additional contact points and assistance. A digital certificate identifies the user, authenticates access and can provide a qualified electronic signature. Applicants normally request it in person with a passport or identity document at Govern or at the Comuns of Canillo, Encamp, Ordino, La Massana, Sant Julià de Lòria or Escaldes-Engordany. The certificate is free and valid for three years. The first renewal can be completed online, while the second renewal requires personal attendance. Cartera Digital is a voluntary mobile identity and credential wallet for public and private services, signatures and notifications. The MIL system at Tributs i Fronteres ended in November 2025, so digital access there requires a digital certificate. Public Andorra Wi-Fi hotspots exist in major towns, tourism offices and ski areas, but availability and quality vary by location. Andorra has no separate national postal operator. La Poste and Correos operate in parallel, with branches in most towns, and both issue Andorran stamps. Postal codes use the ADXXX format: Canillo AD100, Encamp AD200, Ordino AD300, La Massana AD400, Andorra la Vella AD500, Sant Julià de Lòria AD600 and Escaldes-Engordany AD700. Customs authorities inspect imported goods in postal branches. Prices, delivery times and import requirements depend on the provider and shipping method. The Govern d’Andorra and the Comuns are responsible for many public communication channels. The usual contact methods are the Govern website, e-TRAMITS, telephone, email and personal service. If an electronic procedure fails, the Service de Tramits remains available in person. Govern presents its website as following accessibility standards, and assisted self-service is available for digital applications. Catalan Sign Language is legally recognised, including rights to use and learn it. Civil Protection communications have used Catalan Sign Language and subtitles in four languages, but accessibility at individual private providers must be checked separately. For a communication problem, first document the matter and contact the provider directly. Andorra Telecom accepts complaints through 115, its website or form, post and shops. For a consumer dispute, first seek an agreement with the seller or service provider. If that fails, contact the Unitat de Comerç i Consum or a tourism office; the Servicio de Atención al Consumidor provides free assistance and multilingual forms. Complaints about an administration or institution can be addressed to the Raonador del Ciutadà. The Servei de Mediació i Orientació prop de l’Administració de Justícia offers voluntary mediation and legal guidance, especially for family and residential-tenancy matters. Business disputes may be handled by the Centre de Resolució de Conflictes Empresarials of the Cambra de Comerç through conciliation, mediation or expert assessment. Legal effect, costs and deadlines depend on the procedure.